Policies |
Late Payment, Refund and Cancellation Policy
Where a client is more than 14 days overdue with payments, Confined Space and Civil Training reserves the right to suspend the supply of cards/Statement of Attainments until payment is made to bring fees up-to-date.
Confined Space and Civil Training may make alternative payment arrangements for clients experiencing genuine difficulty in paying their fees. Clients must advise Confined Space and Civil Training in writing to initiate this option.
For long term outstanding amounts, Confined Space and Civil Training may utilise the services of a debt recovery agency to ensure the collection of outstanding fees.
Notification of cancellation/withdrawal from all bookings made must be made in writing to Confined Space and Civil Training. Please be aware that cancellation fees are required to cover the cost of staff and resources which will have already been committed based on the client’s initial intention to undertake the training.
The following cancellation fees will apply: • Clients who give notice to cancel their booking more than 10 working days prior to the commencement of a booked course will not be charged. • Clients who give notice to cancel their booking between 10-8 working days prior to the commencement of a booked course will be charged 50% of the cost of the agreed booking. • Clients who give notice to cancel their booking less than 2 full working days prior to the commencement of a booked course will be charged the full cost of the agreed booking.
Discretion will be exercised by the Managing Director in all situations.
Confined Space and Civil Training may make alternative payment arrangements for clients experiencing genuine difficulty in paying their fees. Clients must advise Confined Space and Civil Training in writing to initiate this option.
For long term outstanding amounts, Confined Space and Civil Training may utilise the services of a debt recovery agency to ensure the collection of outstanding fees.
Notification of cancellation/withdrawal from all bookings made must be made in writing to Confined Space and Civil Training. Please be aware that cancellation fees are required to cover the cost of staff and resources which will have already been committed based on the client’s initial intention to undertake the training.
The following cancellation fees will apply: • Clients who give notice to cancel their booking more than 10 working days prior to the commencement of a booked course will not be charged. • Clients who give notice to cancel their booking between 10-8 working days prior to the commencement of a booked course will be charged 50% of the cost of the agreed booking. • Clients who give notice to cancel their booking less than 2 full working days prior to the commencement of a booked course will be charged the full cost of the agreed booking.
Discretion will be exercised by the Managing Director in all situations.